We recognize knowledge management as a socio-technical phenomenon where the basic social constructs such as person, team, and organization require support from information communication technology applications. In an era of business transition, the effective management of knowledge is proposed as a strategy that effectively utilizes organizational intangible assets. Amazon.com | Barnes and Noble

Here is one example of an Enterprise 2.0 Blue Print which includes: Business drivers for investing in Web 2.0 technology, The actors or people involved with the effort, The technologies within the Web 2.0 domain as well as related ones, The methods of deployment, as well as the the how the technologies are being used The impact to the employee, the department and the business. More Information