There is a dark side to Web 2.0 technologies. Like its predecessor Web 1.0, this technology transformation will alter the fabric of how business gets done. I was watching the Antique Road Show last week and one of the hosts made an interesting c...

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Business and technology folks enjoy learning about the current trends and drivers toward transformation. Business leaders do it in order to create strategies for the future direction of the business and we, as technologists, do it because talkin...

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Several readers of this blog have pointed out that I left off the Customer off as a value-add component from my Enterprise 2.0 Blueprint. At first, I was resistant to change it since we are talking about Enterprise 2.0 and not Web 2.0. I don't c...

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What is a professional? Well, if we use sports as an analogy then a professional is someone like Tiger Woods or Phil Mickelson who get paid for being in the top of their field. Interestingly, Chris Wood who is an amateur placed fifth in this yea...

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People are always asking for the business value in social media but few seem to ask about the consumer value of social media. Last summer, we had an interesting story emerge from the UK. It has been a long standing bank tradition to offer intere...

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We can sometimes get lost in our "communications" world where there are only 2-3 competitors or the belief that the battles of today are all bi-polar; Microsoft vs. Apple or Democrat versus Republican. The reality is something much different in t...

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