Ok, who or what in New York City hit the preverbal home run when it comes to the customer experience. Well, let’s start with those places that stuck out. First, our hotel was over priced and the essence of customer service was poor at best. The...

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The one thing I learned last week in New York City is that you do not cross the Hudson River unless your horn works. The horn is basically an indicator that I am going to go through that intersection regardless if you are standing there or not. ...

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Here are a few ideas for internal organizations thinking about blogging on the Corporate Intranet

Blog Entrance and Exit Strategy
The idea of an entrance and exit strategy is to set guidelines on why to organizations...

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Proctor and Gamble had a Research and Development (R&D) team of over 9,000 employees. While they produced some legendary products, the CEO declared that they were not doing enough and with a success rate less than 20%, one could see why. He declar...

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We have seen open source communities work in Software (Linux, Apache) and we have seen open communities work in online environments (Wikipedia). We have also seen how open communities work in the business environment (P&G) but, have we seen this...

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