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July 3, 2007
Fifteen Ways to Deliver Training the Enterprise 2.0 User Needs
 1. Online Instructions
2. Step-by-Step Guides
3. Product Documentation
4. One Page Tip Sheets
5. Communities of Practice
6. Lunch and Learns (Brown Bags)
7. Road Shows
8. Consulting Engagements
9. Word of Mouth
10. Frequently Asked Questions
11. Glossary of Terms
12. Sample Environments where users can see a Business sample
13. Podcasts
14. Video Training (Webcasts)
15. External Sources (Books, Classes, Magazine, Journals, etc.)
Posted by Todd at July 3, 2007 4:09 PM
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Um. This all sounds a bit formal. I didn't think Enterprise 2.0 users needed any training? ;-)
Posted by: James Dellow at July 3, 2007 5:44 PM
Interesting and I think that James is kidding but... If any reader actually believes in the idea that "If you build it will come" is foolish. This isn't the Internet with Zillions of users where you only need to capture 0.001% of the base to create value. Inside the corporation, your going to need 40-60% to consume and produce. Traing, education, and client-support is not a suggestion; it's a requirement.
Posted by: RTodd at July 4, 2007 11:40 AM
I'd have to generally agree with James. Enterprise 1.0 was top-down and complex. Enterprise 2.0 is agile, bottom-up, and simple. If these 15 steps are needed to adopt it, then its doomed to fail.
Posted by: Francis Wong at April 3, 2008 11:23 AM
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