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February 8, 2006

Metadata Trash

I was recalling a story about Michael Eisner (CEO, Disney) where he was providing a tour of Disney World. On several occasions, the author described Mr. Eisner stopping to pick up trash. Should the CEO of a major corporation stop and pick up trash or is that someone elses job? Picking up trash does not show up on the balance sheet, yearly objectives, or commitments. Yet, the importance of this cannot be overstated. The details matter and what would happen if each of us made small incremental improvements in data quality, Intranet environment, documentation, metadata, etc. If we picked up the trash everyday, then we could make over 2,000 enhancements to our environment. Trash on the ground speaks loudly on the quality and expectations of the park. In our world the broken links, poor help text, poor metadata, poor usability, poor customer service, slow response, does the same thing. Any thoughts?

Posted by Todd at February 8, 2006 1:49 PM