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November 9, 2005
Great Article on Simplification
Great Article in this month’s Harvard Business Review by Mark Gottfredson and Keith Aspinall on getting the appropriate level between innovation and complexity. The authors refer to the Innovation Fulcrum as the point where customer satisfaction and operating complexity is perfectly balanced.
Complexity begins with the product line and then spreads outward through every facet of the organization operations. Organizations that find the right balance can reduce their costs by 35% as well as increase revenues by 40%. Clearly organizations that prune their offerings to better fit the needs of the customers, they do more than cut costs; they often increase revenues.
Simplification! What a concept.
Posted by Todd at November 9, 2005 3:00 PM
Comments
I am managing a digital library whose search engine seems to never yield desired results, no matter how well you apply your keywords in the search. I am searching for answers, is it my metadata that sucks (I am the taxonomist) or is it the database search engine simply not that great?
Posted by: CMM at January 10, 2006 9:56 PM