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June 29, 2005

Rant of the Day

My two rants for the day...

1. Beware of Perfect Data
Vendors routinely demonstrate their products over perfect data; data that was specifically designed to demonstrate the features and benefits of the application itself. Data, like business itself, is not perfect. Error rates with data are tolerated and as long as the bill gets to the customer why worry if the address or street is spelled correctly? Addressing the data quality is an enormous task that many of us fail to recognize.

2. Beware of the Demonstration
When I attend a conference and find myself in the vendor booths, I am amazed at how many representatives are hanging around eagerly wanted to show me the product of the day. However, the fact that you have to show me how the product works leads me to wonder how many people within the organization are going to be able to us the product. Systems have evolved to the point that they should be self evident and usability must be addressed on the front end. I want to own products that can be used by the masses not by the few elite IT professionals.

Posted by Todd at June 29, 2005 12:01 PM